These GENERAL TERMS AND CONDITIONS arrange the relations between„ARREDAMENTI PER NEGOZI” EOOD, hereinafter referred to as "ARREDAMENTI PER NEGOZI”,on the one hand, and Users of Internet pages and services, located on the domain http://www.apnshops.com/ (hereinafter referred to as Users), on the other hand.„ARREDAMENTI PER NEGOZI” EOOD is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 204638358, with registered office and business address: town of Plovdiv 4023, Trakiya Region, building 203, entrance B, apartment 1, email:apnshopsnegozi@gmail.com, telephone number: +39 327 2042171 ARREDAMENTI PER NEGOZI” EOOD is registered as a personal data administrator and has a Certificate of a personal data administrator № 436317 Please read thoroughly the published General Terms and Conditions before using the information and commercial services offered by the website http://www.apnshops.com/ (referred to asServices). By visualizing http://www.apnshops.com/ each User automatically agrees to comply with the terms and conditions described below.This document contains information about the activity of „ARREDAMENTI PER NEGOZI” and the General Terms and Conditions of use of the services, provided by "ARREDAMENTI PER NEGOZI”, by arranging the relationship between us and each of our Users. Agreeing with the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and „ARREDAMENTI PER NEGOZI”.
Art. 1 The services, provided by „ARREDAMENTI PER NEGOZI” to the User, are information society services within the meaning of the Electronic Commerce Act. Art. 2. „ARREDAMENTI PER NEGOZI” is an electronic shop, available on the website http://www.apnshops.com/, through which the Users have the opportunity to conclude service contracts, purchase contracts and supply contracts for the goods offered by “ARREDAMENTI PER NEGOZI”.
Art. 3 (1) „ARREDAMENTI PER NEGOZI” identifies the website’s Users by storing log-files on the server of http://www.apnshops.com/ and the IP address of the User. (2) „ARREDAMENTI PER NEGOZI” has the right to collect and use information about Users after their identification. The information by which the person can be identified may include name,family name, date of birth, gender, address, telephone number, as well as any other information that the person provides voluntarily upon identification. The information includes any other information that the User enters, uses or provides upon use of the Services provided by „ ARREDAMENTI PER NEGOZI”. Art. 4 (1) „ARREDAMENTI PER NEGOZI” takes due care and is responsible for protecting theUser's information that has become known to them regarding the identification subject of theseGeneral Terms and Conditions, except in cases of force majeure, accidental occurrence or malicious acts of third parties. (2) The mandatory or voluntary nature of data provision and the consequences of refusing to provide it, shall be indicated by „ARREDAMENTI PER NEGOZI” in the identification form filled in by the User. By agreeing to these General Terms and Conditions, the User agrees the information about him/her to be processed in the manner provided in them. (3) The restrictions under Para. 1 do not apply in case that an obligation arises for“ARREDAMENTI PER NEGOZI” to provide personal information about the User to the relevant competent state authorities in accordance with the current legislation. Art. 5 (1) „ARREDAMENTI PER NEGOZI” collects and uses the information under Art. 4 for the purposes set forth in the present General Terms and Conditions, as well as for offering new good sand/or services (free or paid) to the User. The described purposes for which the information is used are not thoroughly listed and do not entail any obligations for „ARREDAMENTI PER NEGOZI”.(2) By accepting these General Terms and Conditions, the User agrees to processing his/her personal data for the purposes of direct marketing.Art. 6 (1) The user can identify himself/herself by filling in the relevant online identification form available in real time (online) on the „ARREDAMENTI PER NEGOZI“ website, agreeing to theseGeneral Terms and Conditions and declaring that he/she is qualified.(2) Upon identification, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, stating that he/she is familiar with these GeneralTerms and Conditions, accepts them and becomes obliged to observe them. By recording it on the respective medium on the „ARREDAMENTI PER NEGOZI” server, by a generally accepted standard for transformation in a technical way allowing its reproduction, the electronic statement acquires the character of an electronic document within the meaning of the above-cited law. „ARREDAMENTI PER NEGOZI” can store in log-files on its server the User’s IP address, as well as any other information necessary to identify him/her and to reproduce his/her electronic statement of acceptance of theGeneral Terms and Conditions in the event of a legal dispute. The text of the present General Terms and Conditions is available on the Internet website of “ARREDAMENTI PER NEGOZI” in a way,allowing its storage and reproduction. (3) When completing the application for identification, the user is obliged to provide complete and correct data about his/her identity (for individuals), the legal status (for the legal entities) and the other data required by the electronic form of „ARREDAMENTI PER NEGOZI”. The User declares that he/she agrees to provide the required personal data, and he/she guarantees that the data he/she provides in the process of identification is true, complete and accurate. In case of providing false data“ARREDAMENTI PER NEGOZI” has the right to terminate or stop the provision of services immediately and without notice.
(1) Users use the „ARREDAMENTI PER NEGOZI” website interface to conclude contracts with „ARREDAMENTI PER NEGOZI“ for the goods and services offered in the electronic shop. (2) The contract for the purchase or sale of goods or service shall be deemed to have been concluded from the moment the order is confirmed by „ARREDAMENTI PER NEGOZI”. (3) In case goods are out of stock or in case of inability to perform a service „ARREDAMENTI PER NEGOZI” reserves its right to refuse the order. Art. 8 (1) After choosing one or more goods or services offered on the „ARREDAMENTI PER NEGOZI” website, the User has to add them in the list of goods or services for purchase. (2) It is necessary for the User to provide delivery data and to choose the method and time of payment of the price, then to confirm the order through the electronic shop interface. (3) When making an order, the User receives an email confirmation that his/her order has been accepted.(4) Minimum order 100.00 €.
Art. 9 (1) The prices of the products, offered in the online shop, are the ones indicated on the „ARREDAMENTI PER NEGOZI” website at the time of placing an order, except in case of an obvious error. (2) The prices of the products include VAT, in cases where it is provided to be charged. Art. 10 „ARREDAMENTI PER NEGOZI” reserves its right to change at any time and without notice the prices of the products offered in the online shop, but such changes shall not affect already completed orders. Art. 11 (1) „ARREDAMENTI PER NEGOZI” may grant discounts for products offered on the online shop in accordance with the Bulgarian legislation and rules set by „ARREDAMENTI PER NEGOZI”. The rules applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in various forms (e.g. promotions, loyalty rewards provided individually, randomly or as a result of participation in a competition or customer survey). (2) The various kinds of discounts cannot be combined for an order and purchase of the same goods/service.
Art. 12 When the User returns a product with the right to refund the amount paid for any reason, the price to be refunded shall be reduced by the amount of the discount received on the product and only the amount actually paid shall be refunded. Art. 13 (1) The User can pay the price of the ordered goods/services by using one of the options listed on the website of his/her choice. PayPal payment is possible on http://www.apnshops.com/. (2) If the User chooses the option for courier delivery and cash on delivery payment, he/she has to pay the price of the ordered items together with the delivery price to the courier upon receipt of the goods. Art. 14 If the User chooses a payment method involving a third party - payment service provider, the User may be bound by the regulations and conditions and/or fees of such third party. Art. 15 „ARREDAMENTI PER NEGOZI” is not responsible if a certain payment method involving a third party - payment service provider is unavailable or does not function in any other way for reasons that cannot be imputed upon „ARREDAMENTI PER NEGOZI”.
Art. 16 (1) The delivery of the ordered goods shall be performed individually to office or delivery address specified by the User on the territory of the Republic of Bulgaria. The delivery is at the expense of the User unless the contrary is expressly indicated on http://www.apnshops.com/. (2) Before sending the ordered goods,„ARREDAMENTI PER NEGOZI” has the right to contact the User at the telephone number given by him/her for the purpose of specifying details of the order and/or delivery. (3) „ARREDAMENTI PER NEGOZI“ is not responsible for order failure in the cases, when theUser has given false, incomplete and/or inaccurate personal data, including, when he/she has given incomplete, inaccurate or random address or telephone number. Art. 17 Deliveries are made within the deadlines described under each delivery option in the interface order module. In cases of unexpected circumstances,"ARREDAMENTI PER NEGOZI"reserves the right to extend the delivery period, timely informing the User. Art. 18 Ordered goods are delivered against signature, and larger shipments (at courier'sdiscretion) are delivered to the entrance of the building. Art. 19 The User is obliged to review the goods at the moment of delivery and to notify immediately if there are any inconsistencies, shortcomings and damages. If the User does not do that,it is assumed that the delivery is accepted without objection. Art. 20 (1) In the case of international deliveries, the rules for delivery and receipt of shipments to the relevant national postal service as well as the relevant national legislation of the country where the receiver of the goods is, are applicable. (2) All importation charges during the import of goods are at the expense of the User. The User cannot claim a refund if he/she has refused to pay the importation charges or to receive the shipment. Art. 21 „ARREDAMENTI PER NEGOZI” reserves its right to change the available delivery and payment methods and/or the conditions related to them at anytime by publishing the available delivery and payment methods on the website with no other notice.
Art. 22 (1) The User has the right to withdraw from the contract without giving any reason,without owing compensation or penalty within 14 days as of the date of acceptance of the goods by the User or by a third party, and in case of a service contract - from the conclusion of the service contract. (2) In order to exercise his/her right under this clause, the User must clearly inform „ARREDAMENTI PER NEGOZI” of his/her decision to withdraw from the contract by identifying the goods/services he/she wishes to return by providing all the details of the accomplished order and delivery, including, but not limited to: the content and value of the order, the details of the person who made the order, the details of the person who accepted the shipment and the date of the delivery. (3) „ARREDAMENTI PER NEGOZI” publishes on its website a form for exercising the right of withdrawal from the contract. (4) In order to exercise his/her right of withdrawal „ARREDAMENTI PER NEGOZI” provides the User a choice to fill in and electronically send through the website the standard withdrawal form or other unequivocal statement. In these cases „ARREDAMENTI PER NEGOZI” immediately sends the User a confirmation of receipt of the refusal on a durable medium. (5) The User is obliged to return the goods at his/her own expense, together with the receipt and the invoice, if there are such, by handing them over to „ARREDAMENTI PER NEGOZI” or to a person authorized by the latter, within 14 days from the date on which the User has exercised the right of withdrawal from the contract. (6) When returned, the goods must be in their original packaging, with no traces of use or violation of their presentation. (7) „ARREDAMENTI PER NEGOZI” has the right to postpone refunding until the goods are received back or until proof is provided that the goods have been sent back, depending on which happened earlier. (8) In case that the User fails to fulfil his/her obligation under paragraph 5 without notifying "ARREDAMENTI PER NEGOZI" of the delay and without providing a valid reason for doing so, he/she is deemed to have withdrawn his/her statement of exercising withdrawal from the contract. Art. 23 (1) The User does not have the right to withdraw from the contract in case that subject of the same are: 1. services where the service has been fully provided and its execution has begun with the explicit prior consent of the User and confirmation by him/her that he/she knows that he/she will lose his/her right of withdrawal once the contract has been fully executed by the trader; 2. for delivering goods elaborated by order of the User or according to his/her individual requirements; Art. 24 „ARREDAMENTI PER NEGOZI” refunds to the User the price paid for the returned goods.
Art. 25 (1) The User has the right to a claim for any non-conformity of the goods or service with the agreed/ordered when non-conform it ies with the sales contract are found after delivery. Art. 26 Any non-conformity of the consumer goods with the sales contract, which occurs within 6 months after the delivery of the goods, is deemed to have existed at the time of delivery unless it is proven that the lack of conformity is due to the nature of the goods or to the nature of the non-conformity. Art. 27 The User cannot dispute the conformity of the consumer goods with the sale contract when, at the time of the conclusion of the contract, he/she knew or could not have been unaware of the non-conformity; Art. 28 (1) The User has the right to make a claim about goods or service regardless of whether the manufacturer or trader has provided a commercial warranty of the goods or service. (2) When the compensation of the claim is made by replacing the goods with another in accordance to the agreed, "ARREDAMENTI PER NEGOZI" will retain the original warranty terms for the User. Art. 29 (1) When making the claim, the User can claim a refund of the amount paid, are placement of the goods with another one, in accordance to the agreed, or a discount on the price. (2) The claim is submitted verbally to the telephone number specified by „ARREDAMENTI PER NEGOZI“ or in writing, via the email, by post or by submitting it at the company's address. „ARREDAMENTI PER NEGOZI” gives access to a claim form on its website. (3). When a claim is made, the User points out the subject of the claim, the preferred way of compensating the claim, respectively the amount claimed, and address, telephone number and contact email. (4) When making a claim, the user must also attach the documents on which the claim is based, namely: 1. Receipt or invoice; 2. Protocols, acts or other documents, establishing the non-conformity of the goods or service with the agreed; 3. Other documents establishing the claim on grounds and size. Art. 30 (1) The consumer goods claim can be made up to two years from the delivery of the goods but no later than two months from the discovery of the non-conformity with the agreed. Services claim can be made within 14 days of discovery of the service's non-conformity with the agreed. (2). Time shall not run during the period necessary for reaching an agreement between the seller and the User for resolving the dispute. (3) If “ARREDAMENTI PER NEGOZI“ has provided a commercial warranty for the goods and the term of the warranty is longer than the time limits for submitting the claim under Para. 1, the claim can be made before the expiry of the commercial warranty. (4) Making a claim is not an obstacle to bringing an action. Art. 31 (1) „ARREDAMENTI PER NEGOZI” maintains a register of claims made. A file is sent to the User at the specified email, indicating the number of the claim from the register and the type of the goods. (2) When „ARREDAMENTI PER NEGOZI“ satisfies the claim, it issues an act for this which is drawn up in duplicate, and is obliged to provide one copy to the User. Art. 32 (1) In case of reasonable claim „ARREDAMENTI PER NEGOZI“ brings the goods into conformity with the sales contract within one month of the claim being made by the User. (2) If the goods have not been repaired after expiry of the time limit under the preceding paragraph, the User has the right to terminate the contract and to be refunded the amount paid or to demand reduction of the price of the consumer goods in accordance with Art. 114 of the Consumer Protection Act.(3) Bringing the consumer goods into conformity with the sales contract is free of charge to theUser. He/she does not owe any costs for shipping the consumer goods or materials and labour related to the repair, and does not incur any significant inconvenience. Art. 33 (1) In case of non-conformity of the consumer goods with the sales contract and when the User is not satisfied with the resolution of the claim, he/she has the right to choose between one of the following options: 1. termination of the contract and reimbursement of the amount paid by him/her; 2. price reduction. (2) The User cannot claim reimbursement of the amount paid or reduction of the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the claim being made by the consumer. (3) The trader is obliged to settle a claim for cancellation of the contract and to refund the amount paid by the User when, after having satisfied three claims of the User by repairing the same item within the warranty period, there is a subsequent non-conformity of the goods with the contract of sale. (4) The User cannot claim to terminate the contract if the non-conformity of the consumer goods with the contract is insignificant.
Art. 34 „ARREDAMENTI PER NEGOZI” has the right, at its sole discretion, without giving notice to unilaterally terminate the contract in case it finds that the services provided are used in violation of the present General Term and Conditions, the legislation in the Republic of Bulgaria and the generally accepted moral norms.
Art. 35 (1) Intellectual property rights on all materials and resources located on the „ARREDAMENTI PER NEGOZI” website (including available databases) are protected by the Law onCopyright and Related Rights, belong to „ARREDAMENTI PER NEGOZI” or the duly indicated person who has delegated the right to use to „ARREDAMENTI PER NEGOZI” and cannot be used in violation of the current legislation.(2) When copying or reproducing information out of the admissible and any other violation of intellectual property rights on the „ARREDAMENTI PER NEGOZI” resources, „ARREDAMENTI PER NEGOZI” has the right to claim full compensation for the direct and indirect damages suffered. (3) Except in the cases when it is expressly agreed, the User cannot reproduce, alter, delete,publish, distribute and otherwise disclose the information resources, published on the„ARREDAMENTI PER NEGOZI” website. Art. 36 (1) „ARREDAMENTI PER NEGOZI” is obliged to take due care to enable the User to have normal access to the services provided. (2) „ARREDAMENTI PER NEGOZI” reserves its right to discontinue access to the services provided. „ARREDAMENTI PER NEGOZI” has the right, but not the obligation, in its sole discretion to delete information resources and materials published on its website.
Art. 37 (1) Except as provided in these General Terms and Conditions, the contract between the parties shall also terminate upon discontinuation of the activity of „ARREDAMENTI PER NEGOZI”or termination of maintenance of its website. Art. 38 Outside of the above cases, either party may terminate this contract by giving one week's notice to the other party in case of non-performance of the obligations under the contract. Art. 39 The written form of the contract is considered to be kept by sending an email message,pressing an electronic button on a content page to be filled in or selected by the User, or by checking a box on the website, etc., as far as the statement is recorded technically in a way that enables its reproduction.
Art. 40 The bodies regulating the activity of „ARREDAMENTI PER NEGOZI” are the Consumer Protection Commission and the Commission for Personal Data Protection, with the following coordinates: For the Consumer Protection Commission:- Website: https://kzp.bg/kontakti - Telephone number: 0700 111 22- email: info@kzp.bg- address: Sofia city, 4A Slaveykov Sq., floor 3, 4 and 6For the Commission for Personal Data Protection: - Website: https://www.cpdp.bg/ - Telephone number: 02/91-53-518- email: kzld@cpdp.bg- address: Sofia city 1592, 2 Prof. Tsvetan Lazarov Blvd.DISPUTES Art. 41 (1) Users can use the European Online Dispute Resolution Platform (ODR) available at/ http://ec.europa.eu/odr/ - a single access portal allowing EU users and traders to settle disputes between themselves. (2) Alternative dispute resolution (ADR) between Users and traders is an out-of-court conciliation procedure on a voluntary principle. (3) The General Conciliation Commissions help to reach agreement between Users and traders in disputes over contracts for selling goods and providing services. (4) The General Conciliation Commissions are determined on a regional basis, and resolving disputes between „ARREDAMENTI PER NEGOZI“ and the User is in the competences of the GeneralConciliation Commission with registered office in Plovdiv and area of operation - the territory of Plovdiv District, Smolyan District, Pazardzhik District and Stara Zagora District; (5) The consolidated list of the recognized ADR authorities of the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
Art. 42 The parties declare that in case any of the clauses of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or any other of its parts. The invalid clause will be replaced by the imperative norms of the law or by the established practice.
Art. 43 (1) „ARREDAMENTI PER NEGOZI” is obliged to notify Users of any amendment to these General Terms and Conditions within 7 days of the occurrence of this circumstance at the specified by the User email address.(2) When disagreeing with the amendments to the General Terms and Conditions, the User has the right to withdraw from the contract without giving any reason and without indemnity or penalty. In order to exercise this right, the User must notify „ARREDAMENTI PER NEGOZI” within one month of receiving the notice under the previous paragraph. (3) In case that the User does not exercise his/her right to withdraw from the contract in accordance with these General Terms and Conditions, the amendment is considered to have been accepted by the User without objection.
Art. 44 Any issues not covered by these General Terms and Conditions shall be governed by the provisions of the current legislation of the Republic of Bulgaria. Standard form for exercising the right of withdrawal from the contract: (ll in and send this form only if you wish to withdraw from the contract ) To……………………………………………………………………………………………………………………………………. I/we hereby inform you that I/we am/are giving up the purchase contract for the following goods/for the provision of the following service: ………………………………………… Order on/received on – ………………………………………………………………………………………………… Name of the User/s – ……………………………………………………………………………………………………… Address of the User/s – ………………………………………………………………………………………………… Date: …………………………………………… Standard form for exercising the right of claim: To…………………………………………………………………………………………………………………………………………………………………………… I/we hereby inform you that I/we have found non-conformity of the goods / service (s) wit hthe agreed. Subject of claim:……………………………………………………………………………………………………………………………………… Order on/received on – ……………………………………………………………………………………………………Preferred way of compensation for goods 1. Refund of the amount paid 2. Replacing the goods with another in conformity with the agreed 3. Discount on the price4. Free repair under Art. 113 and 114 of the Consumer Protection Act(circle the desired opon)Preferred way of compensation for services: 1. Performing the service in accordance with the contract 2. Discount on the price 3. Refund of the amount paid (circle the desired opon)I aach the following documents: 1. Receipt or invoice; 2. Protocols, acts or other documents, establishing the non-conformity of the goods or service with the agreed; 3. Other documents establishing the claim on grounds and size.(circle the desired opon) Amount claimed: …………………………….. Name of the User/s – ……………………………………………………………………………………………………… Address of the User/s – ……………………………………………………………………………………………………… Signature of the user/s: ……………………………………………….(only in case the form is printed) Date: ……………………………………………